Shipping policy
HAVE A QUESTION ABOUT YOUR ORDER? EMAIL HELP@GOODWIPES.COM
WITH YOUR ORDER NUMBER IN THE SUBJECT LINE.
COVID-19 SHIPPING INFORMATION/DELAYS:
Expect shipping carrier delays up to 3-5 business days due to an increase of online orders during Covid-19.
Additionally, carriers have removed all shipping guarantees for this holiday season.
For more details >> USPS service alerts
WHICH COUNTRIES DO YOU SHIP TO?
As of now, we only ship within the U.S.
SHIPPING COSTS/METHODS:
We offer flat-rate shipping of $4.95 on all orders and are currently extending an offer of FREE shipping on orders over $40.00.
- USPS (3-10 business days)
PO BOXES
We currently do not ship to P.O. Boxes. If you enter a P.O. box as your shipping address, we are not responsible for lost or delayed deliveries.
HOW CAN I CHECK THE STATUS OF MY ORDER?
We’ll Keep you updated via email and we’ll send the tracking number as soon as it ships so that you can check the status and see when it will arrive. We use USPS to ship all orders. If you need to change your address, please contact customer service at help@goodwipes.com before your order ships to make sure it arrives at the right place. (See below for more info on tracking).
HOW DO I TRACK MY ORDER?
For online orders, an email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at help@goodwipes.com
**PLEASE NOTE→ If tracking shows the status as ‘delivered’, please allow up to 24 hours to receive your product, as USPS is sometimes marking products as delivered too early.
Packages are also sometimes initially delivered to distribution centers in your area. This often causes a ‘delivered’ status to be updated before it goes out to you within the next day or two. We appreciate your patience and understanding when it comes to USPS’s systems.
WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item and refund your card or allow you to select a replacement item at the same value of the item you originally purchased within 3-5 business days.
I ENTERED IN THE WRONG ADDRESS - WHAT DO I DO?
Contact help@goodwipes.com immediately. In some cases, we may be able to change the address for you if your order hasn’t already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.
THERE IS A PROBLEM WITH MY SHIPMENT - WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly, as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address, which will result in an upcharge. Goodwipes is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
Please contact help@goodwipes.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (USPS).